Last updated: September 14, 2026
At Hemios, we stand behind the quality of our products and your satisfaction is our top priority.
We offer a 30-day return window from the date you receive your item. If you are not satisfied, you can request a return within that time.
To be eligible for a return:
To start a return, please email us at info@myhemios.com.
Once your return is approved, we will email you detailed return instructions. Please note that return shipping costs are the responsibility of the customer. Items sent without prior authorization will not be accepted.
Please inspect your item as soon as it arrives. If the item is damaged, defective, or you received the wrong item, contact us immediately at info@myhemios.com so we can evaluate the issue and make it right.
Certain items are non-returnable, including:
If you have a question about whether your item qualifies, please contact us before sending anything back.
If you want to exchange an item, the fastest method is to return the original item. Once the return is accepted, place a new order separately for the item you want.
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, unworn, with tags and original packaging, and you must provide proof of purchase.
Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@myhemios.com.
Got a question? Reach out to the Hemios team anytime. We are here to help.
Hemios, 70 Stevenson St, San Francisco, California, 94105, USA